About Us

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For over 40 years, we have been a trusted partner in moments that matter most. Formerly known as Europ Assistance South Africa, we have proudly served individuals, families, and businesses since 1984 – delivering care, support, and solutions when they were needed most.

Today, we are AZOZA – a name that means “They will come”. It’s more than just a name; it’s a promise. A promise that whenever help is called for, we will be there. Our journey has taken us from being pioneers in emergency assistance to becoming leaders in care-driven, technology-enabled solutions across emergency response, value-added services, customer journey facilitation, incident and claims management, and business process outsourcing.

Where we’re going is just as important as where we’ve been. At AZOZA, we are building on decades of experience while embracing innovation, so that no matter where life takes you, care will always be within reach.

Fast Facts

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At AZOZA, we are committed to reinventing products and processes continuously, innovating in tandem with an ever-evolving market. Our consistent leadership and learned expertise in the field has set a benchmark for technical excellence and ongoing product enhancement across the board.

Our largest service offerings include emergency roadside and home assistance.

Access to a prestigious global group of companies.

Tried-and-tested cutting-edge technology on an ongoing basis.

Culture of superior client service, quality, and efficiency.

Our largest service offerings include emergency roadside and home assistance.

Access to a prestigious global group of companies.

Tried-and-tested cutting-edge technology on an ongoing basis.

Culture of superior client service, quality, and efficiency.

Services are provided on B2B, B2C as well as a B2B2C basis.

White labelled approach.

We believe a happy employee will ensure customer excellence.

Transparent live case management.

Services are provided on B2B, B2C as well as a B2B2C basis.

White labelled approach.

We believe a happy employee will ensure customer excellence.

Transparent live case management.

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AZOZA Numbers

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24/7/365

availability
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1,300,000

in-bound calls annually
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24/7/365

availability
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1,300,000

in-bound calls annually

Level 1

B-BBEE

486

Incoming lines

8000+

Service proivider network

400+

Service provider network
Customers cared for in

11

Official languages

Level 1

B-BBEE

486

Incoming lines

8000+

Service proivider network

400+

Service provider network
Customers cared for in

11

Official languages

40+ Years

local experience and global leverage
Powered by

Mitel’s AI-enabled

global telephony platform
Access to Europ Assistance’s

Worldwide Medical Network

Complete

NPS

Functionality

Full off-site

certified disaster recovery
(Continuity SA)

40+ Years

local experience and global leverage
Powered by

Mitel’s AI-enabled

global telephony platform
Access to Europ Assistance’s

Worldwide Medical Network

Complete

NPS

Functionality

Full off-site

certified disaster recovery
(Continuity SA)
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Meet the Board

Dr. Eunice Cross

Board Chair

Lynette Mutsekwa

Chief Executive Officer

Cecilia Naude

Chief Operations Officer

Nelson Soares

Chief Commercial Officer

Lavenna Pather

ICT Executive

Khumo Moroke

Human Resources and Transformation Manager

Whitney Setswe

Company Secretary

Marcia Mayaba

Non-Executive Director

Anees Vazeer

Non-Executive Director

AZOZA (Pty) Ltd is an authorisedFinancial Services Provider, FSP 5001, who holds Professional Indemnity Insurance.

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